Gran Hotel Ingles - The Leading Hotels Of The World - Madrid

Couples seeking a personal touch

They surprised us with a personal note and fresh fruit in our room . The breakfast was also really good, staff remembered us and the food choices were great.

It was a bit pricey but still reasonable for what we received.

Location is great once it's in the heart of the Bourbon quarters of Madrid: great nightlife but not disturbing - the hotel is equiped with a quite performing double-glass windows x 2 door-sets. a high-standard hotel in the 20's-40's, has a certain charm and some recently refurbished rooms /suites. Value for money - 65€ - 75€ for a single and double occupation (May.2010), it may fit most travelers willing to stay mostly for the night period, profiting from being at the centre of the triangle Puertas del Sol / Plaza Cibelles+Gran Via / Prado Museum.

People at the reception could be more friendly and warming: they tried to be efficient and that's all. Welcoming behaviour would be appreciated - but not fake sympathy. In this case, not one nor the other. Despite a quite efficient noise isolation from the outside, room walls are thin and voices from side rooms are audible.

cleanliness of hotel helpful staff and location,centeral

This hotel suits me perfectly! The staff was helpful, and I loved the cozy bar/lounge area, 24-hour reception, and laundry services. I remember my first stay when they helped me find a phone charger. Don't miss the amazing breakfast!

Great location in city center. Very pleasant staff. Hotel parking for only 12 EUR/night.

the position of the hotel meant that we could walk everywhere we wanted to go and felt safe being out at night

The staff were attentive. The beautiful double room was beautifully designed, and the location allowed easy access to local attractions while still being on a quiet street.

the shower pressure was low at times.

very handy for the city attractions.

very basic would have liked some tea/coffee facilities.

We especially like the location of the Hotel Ingles. It is only a couple of short blocks to the Plaza Santa Ana where there are so many choices of tapas bars and shops. The Plaza Mayor is a ten minute walk from the hotel as well as the Prado and Reina Sofia museums and Parque Retiro. We have used this spot before as a starting point for a trip to the south of Spain, since it is close to Atocha station where you can catch a train or rent a car. Great value for the money.

The location was fantastic, just a short stroll from the vibrant Puerta del Sol. We enjoyed a good dinner at the nearby restaurant, where the flamenco show really captivated my young child. The staff were attentive.

In my wife's opinion, a small play area would be great for kids.

Quiet and in good location.

Poor air quality at night with no control over heating.

The location in Madrid was the best part--the room was clean and good size, but did not like windows facing inner courtyard.

We couldn't have the windows open because there was a toxic smell from the interior courtyard--the receptionist said is was the kerosene from the heater or something--I thought is was potentially dangerous and noxious. Also, no internet available anywhere in hotel. Another thing is that it was the only hotel in 5 weeks of travel in Spain and Portugal that didn't include breakfast.

excellent base for park visits and cultural landmarks

I loved my stay, as the hotel is just a short walk from El Retiro Park where I enjoyed peaceful strolls among the greenery, and it's also close to the fine Prado Museum , made exploring Madrid super easy and enjoyable.

Incredible and exceptional staff, and high quality food!!!

Spotless and silent rooms with great amenities, perfect services.

Centrally located to The Prado, Puerta del Sol and Palacio Real.

We were given an obviously substandard room. I'm not sure if it was because we are American or due to using Booked.net, but there was no air conditioning, no wi-fi (a hotel wide issue) and our door was a flmsy slab door with a lock like you would have on a bathroom stall (which almost did not function). The room was spacious, but I was swimming in my own sweat by 2:00 A.M.